| General Troubleshooting Windows 98 Troubleshooting
GENERAL TROUBLESHOOTING - Before beginning to trouble shoot the Infrared port, always ensure that you have the Infrared device enabled in CMOS. - Ensure that the Infrared port is correctly aligned, pointing directly at each other and are no further than one foot. - If the device trying to connect to the computer IR port uses batteries, ensure they are working properly. - Ensure no other Infrared devices are located in the same area. Some devices such as TV / VCR remotes or other Infrared devices can cause problems with the Infrared port on your computer. - If you are attempting to install another Infrared device, ensure that the original Infrared device is completely uninstalled. - Do not suspend (Power
Management) the computer while using Infrared or during the time that it is active. Verify you are using the correct port: If your are not using the correct Communication Port, the Infrared port will not work properly or at all. To test the available ports: - Place the Infrared device near the Infrared port. - Click Start / Settings / Control Panel / double-click on Infrared / Click on Options / Choose another COM port that is not currently being used. - Test the Infrared device to determine if the issue is resolved; if not, repeat the above steps to see if the device will work on any other available Communications port. Connection is established slow: To increase the speed of your connection: Click Start / Settings / Control Panel / Double-click on Infrared. Click on the Options tab / Click Speed that is higher than the currently selected speed in the
Limit Connections Speed To box / Click ok / and close out of the Control Panel. Windows98 Receiving the following error message "The recipient device is not ready to receive. Please make sure Infrared Transfer is enabled on the receiving device." This error message is usually caused by having the minimum transmission for the Inferred Port device on one computer lower than the transmission speed for the IR device on the other computer. |