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Computer Hardware
Information on the Hewlett Packard Scanner

Quick links

General scanner information

TROUBLESHOOTING

When scanning, receive error cannot find ipebase11.dll or ipeistor11.dll.

This error can occur when the files have been renamed from long file names. To resolve this issue, click Start / Find / Find Files or folders. Ensure you are looking in the C drive and search for ipe*.* this should locate files such as ipebas~1.dll and ipeist~1.dll. If these files are found, rename these files to the appropriate files missing.

After installing HP ScanJet 3200C scanner, Lexmark 3200 printer does not work.

You will need to install the latest printer drivers for your Lexmark 3200 printer.

HP ScanJet 3300C light does not turn off even although computer is off.

The HP ScanJet 3300C scanner is designed to not turn off until it has been 14 minutes since the last scan.

Index

Category:
Scanner

Companies:
Hewlett Packard

Related Pages:
Epson Scanner
Mustek Scanner
Top Drawer Scanner

Drivers

Scanner Drivers

Resolved

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   TROUBLESHOOTING CONTINUED

 

Receiving a Fatal exception has occurred with the HP 5P

Check Device Manager and ensure there is not a device sym416a under other devices; if there is, remove it. In addition, check under sound video game controllers and check to see if you have a device called MPU-401; if you see this device, double-click it and check the box to disable this device. Once all the above has been done, close out of all the open windows and reboot the computer.

General scanner troubleshooting:

See our scanner troubleshooting page which lists complete information on computer scanners.

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