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Basic troubleshooting
Macintosh OS troubleshooting
Windows 95 troubleshooting
Windows 98 troubleshooting
Windows NT troubleshooting
Basic troubleshooting
Can I boot from the SuperDisk drive?
If your computer's BIOS supports the LS120 or SuperDisk option, you can boot from the
LS120 super disk. If this option is not available from CMOS, you may want to contact your
manufacturer for possible BIOS updates. Alternatively, you can purchase a SuperDisk drive
ISA adapter board from Imation.
Cannot eject the diskette currently in the SuperDisk.
The SuperDisk drive is a digital switch and not a mechanical switch like that of a
standard floppy diskette drive. Therefore, the computer needs to have power to eject the
floppy diskette.
If the computer cannot get power you can
straighten a paper clip
and press the manual eject button by sliding the paper clip into the small hole in front
of your SuperDisk drive.
If the computer is on, however, does not eject and you are running Windows 9x, attempt to
press CTRL + ALT + DEL within Windows, this will open the End task
window; within this window Close all application except Explorer and Systray. Once only
these two items are remaining, attempt to eject the diskette again. If this does eject the
diskette, it's a good possibility another software application was not responding or was
utilizing a portion of the diskette causing it to not eject.
Can the SuperDisk drive be mounted vertically?
Imation indicates that this can be done; however, it is not recommended as it works best
horizontally.
Unable to get the Parallel SuperDisk drive to work with
Canon 610 or 620 Printer.
See our Canon Printer Page for additional information.
Unable to get the Parallel SuperDisk drive to work with
the Hewlett Packard 5L printer.
See our Hewlett Packard Page for additional
information.
Macintosh OS
Old Macintosh software which has several diskettes fails to
install
The installation of older Macintosh software may fail on USB versions of the Imation
SuperDisk drives. Older Macintosh software can use an eject command which is incompatible
with the USB version of the SuperDisk drive. It is recommended you copy the contents of
each of the diskettes to a temporary folder on your Hard Disk drive and run the
installation from that folder.
Windows 98
After installing the Parallel SuperDisk drive my computer only
boots to Safe Mode.
Turn off your computer and disconnect the Parallel SuperDisk drive from your computer.
After disconnecting the drive, turn on the computer and enter Safe Mode by pressing F8 as
the computer beeps or pressing and holding CTRL as the computer is booting up. Once in
Safe mode, click Start / Find / Find files or folders / search for drvwppqt.vxd on the C:
drive. Once this file has been located, rename the file by right-clicking the file and
choosing the option to rename the file, rename the file to drvwppqt.vx_ Once renamed,
shutdown the computer, reconnect the SuperDisk drive and power the computer back
on.
After the installation of Windows 98 my computer freezes.
During the installation I loose control of my SCSI CD-ROM drive.
This issue can occur when Hide120.com is located within the Autoexec.bat file. This
file allows you to access the LS120 or SuperDisk drive from MS-DOS or Windows 3.x. To
resolve this issue, reboot the computer and boot to a Safe Mode command prompt only by
pressing the F8 key when the computer beeps or by pressing and holding CTRL as the
computer boots up. Once in the C:\> directory, type edit autoexec.bat in the
autoexec.bat file remark x:\lsl120\hide120.com line by typing REM in front of the line.
Windows NT
Windows NT may report a Cyclic Redundancy (CRC) Error or
hang when attempting to access the SuperDisk Drive.
Install the latest Windows NT service pack onto the computer.
Blue screen error with No_More_IRP_Stack_Locations error.
This error message can occur when using the SuperDisk and McAfee Virus scanner 3.0.2.
To resolve this issue, uninstall the SuperDisk drive and McAfee Virus scanner from the
computer. Once each have been uninstalled, reinstall the SuperDisk drive and update to the
latest version of McAfee Virus scanner.
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