Reference number: CH000041

Cannot connect at 56k.

Issue:

Cannot connect at 56k.

Cause:

Beyond FCC guidelines.

Solution:

The highest connection speed with 56k modems is 53kbps due to the FCC guidelines. If you are connecting at 53kbps or close to 53kbps, it is more than likely that this is the highest potential speed you will be able to connect with.

If you are not connecting close to 56kbps, you need to ensure that your Internet provider is using the same type of standard, such as X2, Flex or V.90. If you are not connecting to the same standard, it is more than likely that you will only be able to connect at a max of 28/36kbps.

If your Internet provider is using the same standard, it is a good possibility that your phone lines may not be compatible or that your phone lines are not being switched properly.

Additional information:

• See our modem help page for additional information and help with computer modems.
• See our modem standards page for additional information about the 56k, V.90, X2 and KFlex standards.