Reference number: CH000093

Palm Pilot does not turn on.

Issue:

Palm Pilot does not turn on.

Solution:

• Ensure that you have a good set of batteries within the Palm Pilot. If you are not sure if the batteries are good, place a known good pair within the Palm Pilot to see if it will turn on.

• If the Palm Pilot still does not turn on and you are pressing the small green button (power button), ensure that your contrast is turned up. The contrast wheel is on the left hand side of the Palm Pilot; attempt to rotate the wheel both ways.

** Doing the below steps may cause the Palm Pilot to lose its information; however, could allow the device to turn on properly**

• Attempt to perform a soft reset by pressing the reset button two times in succession, and then attempt to turn on the Palm Pilot.

• If you are still not able to turn on the Palm Pilot, remove all the batteries and any other power sources connected to the Palm Pilot and perform another soft reset on the Palm Pilot as explained above. Once completed, attempt to place the batteries back within the Palm Pilot and see if you are able to get a display.

If after doing all the above steps you are still not able to get the Palm Pilot to come up, your Palm Pilot will need to be serviced. See 3COM company page for information on contacting 3COM / Palm..