Reference number: CH000154
Windows 98 freezes when shutting down.
Issue:Windows 98 freezes when shutting down.
Cause:Windows 98
There are several possibilities that can cause the computer not to
shutdown to the "It's now safe to turn off your computer"
message. Non Windows 98 SE users refer to document CH000285.
Windows 98 SE (Second Edition)
Windows 98 SE (Second Edition) has a patch used to fix a known issue
with shutting down the computer. This file can be found on on our Windows
98 download section.
Additional information:
- If downloading the patch does not resolve your issue or this has
already been attempted, refer to document CH000285
for steps on troubleshooting shut down issues.
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