Reference number: CH000170

After Windows NT 4.0 installation video only runs at 16 colors.

Issue:

After Windows NT 4.0 installation video only runs at 16 colors.

Cause:

Video drivers not supported and/or latest service pack is needed.

Solution:

1. Obtain at least Service Pack 3 or the latest service pack available.
2. If, after installing SP3 or higher, the video continues to only run at 16 colors, obtain the latest video drivers from your video card manufacturer.
3. Check the HCL (Hardware Compatibility List) that Windows NT 4.0 supports your video card.

Additional information:

• For links to latest service packs and the HCL see our Windows NT page.
• See our video card drivers page for a listing of computer manufacturer drivers.