Reference number: CH000204

Poor audio e.g. scratchy sound.

Issue:

Poor audio e.g. scratchy sound.

Cause:

Hardware or interference issue.

Solution:

Electric Magnetic Interference

Are there any other devices around the speakers or wires for the speakers? Electric Magnetic Interference (EMI) can cause poor audio. Try moving your speakers and wires around and away from other devices.

Especially if you have recently added any new cards within a desktop computer, attempt to move the card to another location within the computer. Cards within the computer can also cause Electric Magnetic Interference.

Speaker issue

Verify that you are not encountering a hardware issue with the speakers by trying another pair of computer speakers.

Additional information:

• See document CH000202 for additional help with troubleshooting low volume audio issues.