Reference number: CH000221
CD-ROM drive running
in MS-DOS mode.
Issue:CD-ROM drive running in MS-DOS mode.
Cause:
Computer Virus
CD-ROM not installed properly
Solution:The below solution applies only to
Microsoft Windows 95 and Windows 98 users.
First check the Performance of the
System which can be accessed by clicking Start / Settings / Control
Panel / double-click System / click the performance tab / in
performance look at the third line down (File System). If this says
32-bit, skip to the reinstalling CD-ROM drivers. If this says anything
else it is likely lower in this screen, it may say a message about your
computer being infected with a computer virus. Because you are
encountering this issue, generally following the upcoming steps will
resolve your issue. However, we have done these steps in the past and
some viruses erased the information on the hard disk because this
command was run. We recommend that you backup your information before
attempting any of the below recommendations.
From the MS-DOS prompt, which you can
get to by either booting from a diskette or doing Start / Shutdown and
restarting the computer in MS-DOS mode, type the below command.
fdisk /mbr
This will recreate the master boot
record (effectively removing the master boot record). Additional
information on this command can be found at on document
CH000175
Once recreated, reboot the computer and
your issue should be resolved; if not, continue to reinstalling CD-ROM
drivers.
Reinstalling CD-ROM
drivers
If your File system was 32-bit or your
CD-ROM is still experiencing issues after following the above steps, it
is likely you are experiencing CD-ROM driver issues. To resolve this
issue, get into Device Manager.
Once in Device Manager click the +
next to the CD-ROM drive (if not already a - ) Beneath the CD-ROM
highlight the CD-ROM listed and click remove. Once removed reboot the
computer. As the computer is rebooting your CD-ROM should be
redetected and reinstalled.
|
