Reference number: CH000267

When trying to connect to BBS receive busy signal.

Issue:

When trying to connect to BBS receive busy signal.

Cause:

This can be caused by any of the below possibilities.

1. Line is busy
2. Call waiting not configured properly
3. Incorrect dialing settings

Solution:

Before attempting any of the below steps it is recommended that you first try dialing the number with a standard handheld phone to ensure that the number is not busy or disconnected. 

This can be caused by a few different possibilities.

• Disable Call Waiting if enabled: You may have call waiting enabled on the computer, but either the phone line does not have call waiting on it or the wrong star code has been entered to disable call waiting.

Information about disabling call waiting can be found on document CH000266.

• Incorrect dialing settings.

Its possible a the dialing properties have been set inappropriately. Windows 95 / Windows 98 users verify the below settings.

Click Start / Settings / Control Panel and double-click on Modems
Click on the Dialing properties button
Verify that the area code is the area code and not the Zip code or the incorrect area code.
Verify that "To access an outside line first dial [ ] for local, [ ] for long distance" are both blank. If you are in an office, the first box may need to be a number such as 9 to get an outside line.
Verify that your phone system is setup properly for Tone or Pulse dialing (This is usually Tone).