Reference number: CH000365
IRQL_NOT_LESS_OR_EQUAL
Issue:IRQL_NOT_LESS_OR_EQUAL
Additional information:The IRQL_NOT_LESS_OR_EQUAL or Stop 0x0000000A errors are able to be
generated by both software and hardware issues. The message indicates
that a kernel mode process or driver attempted to access a memory address
that it did not have access to.
These error messages are generally formatted in the below fashion:
STOP: 0x0000000A (0xwwwwwwww, 0xxxxxxxxx, 0xyyyyyyyy,
0xzzzzzzzz)
| 0xwwwwwwww |
The address that was referenced improperly. |
| 0xxxxxxxxx |
IRQL that was required to access the memory. |
| 0xyyyyyyyy |
Type of access. |
| 0xzzzzzzzz |
Address of instruction that attempted to access 0xwwwwwwww. |
Cause:
This issue can be caused by any of the below possibilities.
- Mcafee VirusScan for Windows NT
issue
- Windows NT 3.51 upgrade from Windows NT 4.0
- Service Pack
- Driver issue
- Hardware issue
Solution:Mcafee VirusScan
for Windows NT issue
Exact error is as follows:
STOP: 0x0000000A (0x0000015a, 0x0000001c, 0x00000000,
0x80116bf4)
IRQL_NOT_LESS_OR_EQUAL
Mcafee VirusScan for Windows NT 2.5.1(9607) and 2.5.2(9609) are
not compatible with Windows NT 4.0
Uninstall Mcafee
Windows NT 3.51 upgrade from Windows NT
4.0
Exact error is as follows:
STOP: 0x0000000A (0x0000015a, 0x0000001c, 0x00000000,
0x80116bf4)
IRQL_NOT_LESS_OR_EQUAL
If you have upgraded your computer to Windows NT 4.0 from Windows
NT 3.51 and have a server with Gateway Services for Netware to
Windows NT 4.0 installed, remove the Gateway Services for Netware and
reinstall the service to resolve this issue.
Service Pack
Exact error is as follows:
STOP 0x0000000a (0x00000006, 0x00000002, 0x00000000,
**********) IRQL_NOT_LESS_OR_EQUAL
********** - This portion may vary
Earlier service packs may have had issues with the TCP handling;
updating the Service Pack will resolve the issue. Ensure you
have the latest service pack installed in the computer.
Links to locations to download the latest service packs can be
found through our Windows NT
download section.
Driver issue
Drivers which have errors of their own can also cause the
IRQL_NOT_LESS_OR_EQUAL error. Consider updating or reinstalling your
drivers (more specifically, your network and/or SCSI drivers).
For a listing of driver manufacturer company pages, see our drivers
page.
Hardware issue
In the event that the above
information does not help to resolve your issue it is possible that
the computer may be encountering a hardware issue. Attempt to
exchange or replace hardware in the computer. Our recommendation
would be:
RAM / CPU / NIC
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