Reference number: CH000385

CMOS memory size mismatch.

Issue:

CMOS memory size mismatch.

Cause:

This issue could be caused by any of the below possibilities.

1. Memory has recently been added or removed from the computer.
2. Memory settings improperly set in CMOS.
3. Issue with computer memory and/or motherboard.

Solution:

Memory has recently been added or removed from computer

It is normal for a computer to report a memory size mismatch or memory error when memory has been added or removed from the computer. When this error is encountered, enter CMOS and ensure the settings for the memory are properly set and then save and exit from CMOS.

Memory settings improperly set in CMOS

It is possible for CMOS to become corrupt or for the memory settings to be set back to default. Enter the computer CMOS and ensure that the CMOS memory settings are properly set for the amount of memory you have in the computer.

Additional information how to enter CMOS can be found on document CH000192.

Issue with computer memory and/or motherboard

If the CMOS settings are properly set for the amount of memory you have in the computer and the issue persists, it is possible that a memory confliction with incompatible memory may be present. If memory has been recently added to the computer, remove that memory to see if the issue resolves itself.

If the issue persists, unfortunately it is possible that an issue with the computer memory or motherboard may be present and it is recommended you contact the computer or memory manufacturer.