Reference number: CH000541
I downloaded a
video but I can only hear it and not see it.
Question:I downloaded a video but I can only hear it and not see it.
Answer:This issue may be caused by any of the below reasons.
Codec issue
This type of an issue is almost always caused by a
codec issue. A movie may be
created to utilize a certain codec to allow the file to be smaller
and more portable. However, in order for the movie file to be
played in the media player it must also have the codec installed.
If the location of where you downloaded the file does not
contain a link to the download for the codec we suggest you view
our codec dictionary definition
for additional information and links to codec downloads.
Many times this particular issue is caused when the computer
does not have the required DivX
or XviD codec.
Video type is not supported
In some cases certain video files require different types of
video players. Verify the video format you are attempting to view
is supported with your player and/or try viewing the file with a
different player.
See document CH000852 for additional
information about viewing movies in Microsoft Windows.
File is corrupt
If you've verified the above steps but are still unable to view the video, it is possible
that the video is corrupt or bad. Try downloading the video file
again.
Additional information:
- See document CH000682 for additional
information about why you may be able to see the video but do not
get any sound.
- See document CH000852 for additional
information about viewing movies in Microsoft Windows.
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