Reference number: CH000556

Where do I send my computer for repair?

Question:

Where do I send my computer for repair?

Answer:

Computer Hope does not have any repair shops, as mentioned in CH000468. If your computer and/or computer component needs to be replaced or repaired, please refer to the below section that applies to your situation.

Computer is still under warranty

If your computer is still covered under warranty, it is recommended you contact the manufacturer of the computer for information on where you may take your computer. Many times the warranty will cover the parts and/or labor for the repair if done through an authorized repair center.

• A listing of computer manufacturers can be found here.

Computer component is under warranty but the computer is not

If a component within the computer that is under warranty needs to be replaced and/or repaired, it is recommended that you contact the place of purchase or the manufacturer of that particular product for steps on how it can be exchanged or repaired under warranty.

• A listing of all computer companies can be found here.

How do I know if a component is under warranty?

When purchasing a hardware device, like any other product, it will have a warranty for so many days, months, or years. If you have purchased the computer component that is currently failing, the documentation or receipt should indicate how long the warranty is. If you no longer have the documentation or are unsure about the warranty, contact the manufacturer of the computer component and/or the place of purchase.

If the hardware component that has failed came pre-installed in your computer, it will have the same warranty as the computer.

Computer and computer component is out of warranty or has no warranty

If the computer and computer components are no longer in any type of warranty, you can take your computer to any local computer repair center. If you believe a component in your computer is bad, you may wish to consider simply replacing that product with a new product instead of taking it to a repair store. Many of the components within a computer are not repairable and it is usually cheaper to simply replace the component.

At this time, Computer Hope does not have a listing of computer repair centers throughout the United States and the rest of the world. Therefore, we recommend you refer to your local listing or yellow pages for your local computer stores and repair centers. If you have laptop, server, handheld, or other special type of computer, you may wish to contact the computer manufacturer to make sure the computer or handheld is serviced through an experienced repair center.

• Additional information on how to install new hardware can be found on document CHADD.

How much should repair cost?

Depending on the severity of your issue, the type of computer or laptop, and who is servicing it will determine the overall cost of the repair. Often most repair shops will charge you for the time it took to fix the issue and may have a minimum hourly charge and the cost for any new hardware that was added or exchanged for broken components.