Reference number: CH000717

Additional information about Computer Hope identification (CHID) numbers.

Question:

Additional information about Computer Hope identification (CHID) numbers.

Answer:

To help get computer questions answered more efficiently, Computer Hope has developed its own mailing system. Each e-mail sent to Computer Hope is tracked by a unique CHID number and when answered is automatically posted onto the Computer Hope web site. This allows users with similar questions to get their answers immediately and helps us decrease our overall time in getting e-mails answered and information posted on our site.

Where can I view Computer Hope e-mails that have been posted?

All e-mails that are available to the public can be viewed at: http://www.computerhope.com/chid/index.pl 

Is my personal information posted on Computer Hope?

Your name, e-mail, and any other personal information contained in the e-mail is not posted on the Computer Hope web page, only the question and answer will be posted on Computer Hope.

Why was my question not posted?

Although many of the questions submitted to Computer Hope will now be posted on Computer Hope, some questions may not be posted for various reasons.

Why are their grammar, spelling, and other errors on the CHID pages?

The user's question and the e-mail sent by Computer Hope are not proofread and will likely contain errors. This helps Computer Hope save on response time and helps users who may make similar errors find their answers. 

What is the difference between the Computer Hope CHIDs and Computer Hope issues?

Computer Hope issues and documents found through the Computer Hope Q&A section are pages that have been specifically created to help address a question or issue. These documents will often contain much more information than a CHID, contain many more links, and may even have illustrations and pictures. Often, a CHID will be linked directly to a Computer Hope issue because it should be able to resolve the question.

If your question is addressed in a CHID, but the answer does not resolve your issue, you should search through our Q&A section for an issue or document that may contain additional information and resolutions to your issue.