Reference number: CH000786

General Sims game questions and answers.

Question:

General Sims game questions and answers.

Answer:

My Sims are not speaking English or any language I understand.

The Sims do not speak English or any other human language. They have their own language that you'll not be able to understand.

I can't get into the downloading sections of http://www.thesims.com.

To get into the main sections of The Sims web site, you will need to register your product and have a valid Serial Number. If you have a valid serial number and are unable to register, it is recommended you contact Electronic Arts for additional support. Computer Hope will not provide updates and patches for this product.

I've lost my serial code for The Sims, how can I get a new one?

Contact Electronic Arts on how to obtain a new one.

When scrolling to view other portions of my house, it scrolls extremely slow.

The Sims is a very resource intensive game, especially when you get several families and objects in your house. Verify that you have removed all TSRs from your computer. Finally, there are some issues with the video that can also attribute to causing the game to slow down. You can find a patch that will help fix this issue at http://www.thesims.com. 

Every time I enter the house the game crashes.

It is likely that you have corrupt data and it is recommended you evict the family, bulldoze the house, and create or move into another.

Objects, such as my TV and stereo, are not making noise.

If you are running a pirated version of this game, you will experience this issue; and to resolve the issue, we recommend that you purchase this game. If you have a legal version of The Sims, verify that you have the latest DirectX drivers and that you have the latest patches installed on the computer.

My Sim began twitching and then went into ashes?

This is a rare issue where the game does not properly display the flames and your Sim has been killed by the flames. Although this is a rare issue, it is one of the issues resolved by the patches.

My Sims are coughing and sneezing, how do you cure them?

While there is no medicine for your Sims, you can cure them by giving them plenty of rest and liquids, and always keeping their energy bar high. If this is done, your Sims will be cured in a couple of days.

My Sim has a night job; after missing one night, they are fired. How can I not get fired?

This is a bug with the original release of the Sims and can be resolved by downloading the latest patch.

The game is saying the staircase is already in use although it is not, how can I fix this?

This is a bug with the original release of the Sims and can be resolved by downloading the latest patch.

Where do I install my new skin?

If the skin file is a compressed file, such as skin.zip, ensure that you unzip the file first.

Once the file has been extracted, the skins need to be placed into the directory: C:\Program Files\Maxis\The Sims\Game Data\Skins; if you have installed the game into a different directory, it may not be in program files.