Reference number: CH000809
If I don't use my e-mail will I lose it?
Question:If I don't use my e-mail will I lose it?
Answer:Users who don't use their e-mail can lose their e-mail address or can encounter issues with being able to receive new e-mails. Below is few of the more common reasons why a user may lose his or her e-mail.
E-mail expires or becomes disabled because of inactive use
Many free online e-mail services will either disable or delete an e-mail account that is not in use for so many days. For example, Microsoft Hotmail and Yahoo e-mail users who do not log into their e-mail account at least once every thirty-days will have their accounts deactivated.
Tip: Users who use Gmail, another popular free online e-mail service, will not lose their e-mail unless the account is dormant for 9 months.
However, almost all users who pay for their e-mail or their e-mail is provided by their Internet Service provider will not have their e-mail disabled or discontinued. However, you may encounter quota issues as explained below.
If your e-mail address has become disabled or discontinued, you will permanently lose all the e-mail you have received as well as any e-mail addresses or contacts kept by the service.
E-mail exceeds allocated quota or allocated message count
Although exceeding the allocated quota (your account's available storage space) will not disable your e-mail account, it will prevent you from receiving any new e-mail messages. To help save disk space, many e-mail providers will give each user only so much space to store their e-mail online. Which means if you do not maintain your e-mail or download your e-mail onto your computer often enough, you will run out of space and be unable to accept any new e-mail messages.
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