Reference number: CH000869

Unable to remove a device in Windows Device Manager.

Question:

Unable to remove a device in Windows Device Manager.

Answer:

In some rare situations you may be unable to remove a device in Windows Device Manager using the standard steps. When this occurs reboot the computer into Windows Safe Mode and remove the device through Safe Mode.

• Additional information about booting the computer into Safe Mode can be found on document CHSAFE.
• Once in Safe Mode the standard steps explained in document CH000870 can be used to remove the device in Device Manager.

Additional information:

• See our Device Manager page for complete information about Window Device Manager and other related questions and answers.
• Additional information about removing a device in Device Manager can be found on document CH000870.