Reference number: CH000907
How do I disable the firewall program
installed on my computer?
Question:
How do I disable the firewall program installed on my
computer?
Answer:
A software firewall can
help protect your computer but at the same time can cause
issues with your networking. For example, you may be unable to
browse other computers on the network, other computers may be unable
to browse your computer, and/or may not be able to print on a
network printer because of a firewall.
To disable a firewall depends on what firewall or antivirus
program is installed. Below are some recommendations for disabling
the firewall installed on your computer.
Windows XP firewall
If you're looking for information about disabling the
firewall included with Windows XP see document CH000551 for additional information about disabling
it.
Other firewall / antivirus
firewall
If you have another firewall program or antivirus program
installed on the computer that includes a firewall these can be
disabled by opening the program and/or opening the programs
control panel or control centers. For example, in Microsoft
Windows users can often right-click on the antivirus or
firewall icon in the systray
and launch or open the control program or disable the firewall
through the menu that appears after right-clicking the icon.
Testing after disabled
Once disabled, test your network connection and see if the
same issue is occurring. For example, if other computers were
unable to browse your computer after disabling the firewall see
if it fixes the issue.
If this does fix your issue then network traffic is being
blocked by the firewall. If you wish to correct this issue you
must configure the firewall to allow the type of traffic you
need. For example, some firewalls disable the Microsoft file and
printer sharing by default. Configuring the firewall to allow
this service will allow other computers to display files and
printers you have shared. To verify this corrects the issue you
must re-enable the firewall once configured to accept the
network services, programs, or ports you wish to use.
If this does not fix your issue it's likely that you're
encountering another network issue or other installed is causing
your issue. Additional help and troubleshooting documents on
networking can be found through our network help page.
Re-enabling firewall
If the firewall has been disabled it is recommended it be
re-enabled it after you've completed your testing. You can
enable the firewall from the same the same screen you disabled
the firewall.
Additional information:
- See our firewall
dictionary definition for additional information and related
links about this term.
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