Re: All of my browers stop working sporadically

[collie00]

I followed your directions and I still can not get a log, It says preparing log and it never pops up. I tried more then once. My screen saver has changed though now its the windows media center edition logo before it was a photo. I did download the cobo fix from the link u had given.

[evilfantasy]

• Click START then RUN
  
• Now type Combofix /u in the runbox
  
• Make sure there's a space between Combofix and /u
• Then hit Enter.
• The above procedure will:
• Delete the following:
• ComboFix and its associated files and folders.
• Reset the clock settings.
• Hide file extensions, if required.
• Hide System/Hidden files, if required.
• Set a new, clean Restore Point.
.
----------

Download

ATF Cleaner by Atribune to your Desktop.

Alternate download link

Note: Vista users must use Run As Administrator

• Under Main: Select Files to Delete choose: Select All.
  
• Click the Empty Selected button.
  
• If you use Firefox browser click Firefox at the top and choose: Select All
  
• Click the Empty Selected button.
  If you would like to keep your saved passwords click No at the prompt.
  
• If you use Opera browser click Opera at the top and choose: Select All
  
• Click the Empty Selected button.
  If you would like to keep your saved passwords click No at the prompt.
  
• Click Exit on the Main menu to close the program.

.
Note that your system will run slower for a reboot or two after having used this tool so don't panic.

----------

Download OTCleanIt.exe and save it to your Desktop.

• Double-click OTCleanIt.exe.
  
• Click the CleanUp! button.
  
• Select Yes when the "Begin cleanup Process?" prompt appears.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes, if not delete it yourself.

.
Important: Restart the computer before continuing.

----------

Scan with Panda ActiveScan

This scanner requires Internet Explorer

• Once you are on the Panda site click the Scan your PC now button
  
• A new window will open...click the Check Now button
  
• Enter your Country
  
• Enter your State/Province
  
• Enter your e-mail address and click send
  
• Select either Home User or Company
  
• Select the appropriate Yes or No to receiving marketing information
• Click the Free Online Scan button
  
• If it wants to install an ActiveX component allow it
• It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
  
• When download is complete, click on My Computer to start the scan
  
• When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location.

.
Post the contents of the ActiveScan report in your next reply.

[collie00]

;**************************************************************************************************
ANALYSIS: 2009-05-20 07:31:00
PROTECTIONS: 2
MALWARE: 2
SUSPECTS: 6***********************************************************************************************
PROTECTIONS
Description                                  Version                       Active    Updated
;=========================================================================
AVG Anti-Virus Free                          8.5                           No        Yes
PC-cillin Internet Security - Virus Protectio14.60.1206                    No        No
;==========================================================================
MALWARE
Id        Description                        Type                Active    Severity  Disinfectable  Disinfected Location
;=============================================================================
00139061  Cookie/Doubleclick                 TrackingCookie      No        0         Yes            No           C:\Documents and Settings\Colleen murphy\Cookies\colleen_murphy@doubleclick[1].txt
00139064  Cookie/Atlas DMT                   TrackingCookie      No        0         Yes            No           C:\Documents and Settings\Colleen murphy\Cookies\colleen_murphy@atdmt[2].txt
;==============================================================================
SUSPECTS
Sent      Location                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              +
;================================================================================
Yes       C:\Program Files\WildTangent\Apps\Dell Game Console\Uninstall.exe                                                                                                                                                                                                                                                                                                                                                                                                                                                     +
Yes       C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP4\A0000248.exe[32788R22FWJFW\n.com]
Yes       C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP4\A0000248.exe[32788R22FWJFW\NirCmd.cfexe]
Yes       C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP4\A0000249.exe                                                                                                                                                                                                                                                                                                                                                                                                                          +
Yes       C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP4\A0000292.com                                                                                                                                                                                                                                                                                                                                                                                                                          +
Yes       C:\System Volume Information\_restore{129201FA-B0AC-49B3-96B2-DEB8B91E727B}\RP4\A0000294.com                                                                                                                                                                                                                                                                                                                                                                                                                          +
;======================================================================================
VULNERABILITIES
Id        Severity   Description                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                +
;=======================================================================================
;=======================================================================================
Here is the report from the activescan, I also used the atf cleaner, and clean it before i scanned.

[evilfantasy]

Let me know if you have any questions.

Disable/Enable the System Restore Utility to flush old infected restore points

1) Right click the My Computer icon on the Desktop and click on Properties.
2) Click on the System Restore tab.
3) Put a check mark next to Turn off System Restore on All Drives
4) Click the OK button.
5) You will be prompted to restart the computer. Click the Yes button.

Now re-enable System Restore

To re-enable the System Restore Utility, follow steps one to five and on step three remove the check mark next to 'Turn off System Restore on All Drives'.

1) Right click the My Computer icon on the Desktop and click on Properties.
2) Click on the System Restore tab.
3) Remove the check mark next to Turn off System Restore on All Drives
4) Click the OK button.

----------

Use the Secunia Software Inspector to check for out of date software.

• Click Start Now
  
• Check the box next to Enable thorough system inspection.
  
• Click Start
  
• Allow the scan to finish and scroll down to see if any updates are needed.
• Update anything listed.

.
----------

Go to Microsoft Windows Update and get all critical updates.

----------

I suggest using WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

SpywareBlaster - Secure your Internet Explorer to make it harder for ActiveX programs to run on your computer. Also stop certain cookies from being added to your computer when running Mozilla based browsers like Firefox.
* Using SpywareBlaster to protect your computer from Spyware and Malware
* If you don't know what ActiveX controls are, see here

Check out Keeping Yourself Safe On The Web for tips and free tools to help keep you safe in the future.

[collie00]

Ok now where do i post about the cd player problem now, it was working fine till u told me to shut off the tss stuff. Now what?

[evilfantasy]

What is it doing? Or not doing?

[evilfantasy]

Try updating your sound drivers or install a codec pack.

http://www.free-codecs.com/download/K_lite_codec_pack.htm

[collie00]

It did not work, how do u update the drivers? When i watch movies online its fine, its just from a dvd or when i want to burn a cd or dvd