BV:Malware-gen please help!

[silent_dreamer]

Ok so I've been fighting this BV:Malware-gen thing since Thursday evening and so far it keeps coming up when I do an avast! scan. I just went through all of the Malware Removal Steps that are posted on this site and the viruses are still coming up on the scan! please help me! Attached are the logs for the SuperAntispyware, Malwarebytes' Anti-Malware, and HijackThis scans that I just did.




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[lostcoast]

Please try and run these virus and malware programs in safe mode for better results.

[Broni]

Please try and run these virus and malware programs in safe mode for better results.

Please, do not advice on security issues, if you don't know what you're talking about.

[lostcoast]

If you going to make a comment that I don't know what I'm talking about why don't you explain the reason for it and why its not effective?  I have found safe mode to be very effective.

[Broni]

Simply because, some malwares won't show up in Safe Mode.
Some antimalware programs, like Superantispyware, are specially designed to run in Safe Mode, but most of them are designed to be run in Normal Mode.
Safe Mode is used only, when computer is not operable in Normal Mode.

[silent_dreamer]

Ok I finally was able to take care of the problem so thank you to all who replied.

[CBMatt]

Thank you for keeping us updated, silent_dreamer.  I'm glad you were able to find a solution.  If you end up needing further assist, feel free to come back.



And I'm sorry, Broni, but I'm going to have to side with lostcoast on this one.  There's no reason for malware scans to be any less effective in Safe Mode.  In fact, the general consensus is that they're usually more effective in Safe Mode.  While in Normal Mode, some infections can hide themselves from scanners or even disable them.  But in Safe Mode, this is less likely to be an issue.

[Broni]

Hmm...that's something totally new to me.
I think, you'll have to ask evilfantasy to re-write all his instructions, so from now on, we run all scans in Safe Mode.
I thought, that scans are to be run in Safe Mode, only id Normal Mode is not operable, but what do I know?
I think, we're gonna awake to a big surprise, when after cleaning all infections in Safe Mode, we restart in Normal Mode, and....what?....more bad guys showing up?
Do you have any source, Chris, showing, that all antimalware scans should be run in Safe Mode?

[CBMatt]

Well, for the sake of convenience, we usually don't have users run their scans in Safe Mode unless we think there's a reason to do so.  For instance, if a certain infection can't be removed, running a scan in Safe Mode will normally take care of it (unless it's a very stubborn infection).  Most of the time, a Normal Mode scan should suffice.  But when a virus is causing problems and disabling software, the symptoms are usually worse in Normal Mode, right?  Their more dormant state in Safe Mode makes them more susceptible and allows the antivirus to sneak up on them.

Unfortunately, I don't have any "official" sources; this is all from experience and what I was taught at G2G.  So, I'm not aware of any articles and I'm honestly not even sure where to look for any.  But if you look around online and in forums, you can find plenty of people who agree with what I've said here:
http://www.aarp.org/learntech/computers/howto/better_safe_mode.html
http://soundbytes.org/phpBB2/viewtopic.php?t=11788&sid=a7afa9da08138bfe1966e8be52732913
http://wiki.castlecops.com/AntiVirus_Comparison (near the bottom)


One thing: not all scans should be run in Safe Mode.  Some programs such as ComboFix, some versions of BitDefender, and certain anti-rootkits won't work in this mode.

[Broni]

So, I assume, the whole argument was about nothing...