problems with fake antivirus soft

[meghan]

hi, i googled this forum about a problem with not being able to open files because they were infected. i read another thread about it and ran "rkill" before i realized not to follow the same advice for a different person. however it did stop the popups and i could open the software i needed before posting here, hopefully i didn't screw anything up. i had to do it everytime i restarted though, such as after i downloaded certain things. this is what rkill said:
"Processes terminated by Rkill or while it was running:

C:\Users\Me\AppData\Local\Google\Update\GoogleUpdate.exe
C:\Users\Me\AppData\Local\rvcumwfbs\jjsejdrtssd.exe
C:\Users\Me\Desktop\rkill.exe

Rkill completed on 05/24/2010  at 19:33:14."

i didn't have an antivirus so i downloaded avast, did a full system scan. removed two threats.
downloaded pc tools firewall plus, blocked a server trying to access the internet called "jjsejdrtssd" not sure if this was wrong.
i have windows 7 so i just went to uninstall programs and could not find anything questionable.
i ran ccleaner.
did a full scan with superantispyware, here's the log:
"SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/24/2010 at 07:20 PM

Application Version : 4.37.1000

Core Rules Database Version : 4900
Trace Rules Database Version: 2712

Scan type       : Complete Scan
Total Scan Time : 01:15:35

Memory items scanned      : 392
Memory threats detected   : 0
Registry items scanned    : 7495
Registry threats detected : 1
File items scanned        : 119558
File threats detected     : 0

Rogue.AntivirusSoft
   HKU\S-1-5-21-947119217-2658102445-3324599992-1001\Software\avsoft"

did a quick scan with mbam, here's  the log:
"Malwarebytes' Anti-Malware 1.44
Database version: 3660
Windows 6.1.7600
Internet Explorer 8.0.7600.16385

5/24/2010 7:39:30 PM
mbam-log-2010-05-24 (19-39-30).txt

Scan type: Quick Scan
Objects scanned: 97835
Time elapsed: 2 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)"

tried to download the newest version of java (version 6 update 20) but when i open the install it says "the installer cannot proceed with the current internet connection settings." it then tells me to go to the java website but i could not find anything to fix it. i closed all my web browsers and my firewall isn't blocking it. am i missing something here? i just skipped it for now.

i downloaded hijackthis but it said not to run it before completing ALL steps above and with the java problems i did not want to risk it, so i just renamed it. thanks in advance for any help i can receive on this one.

[Dr Jay]

Hello, and welcome to Computer Hope.

Please note the following information about the malware forum:

• Only the Malware Specialist Team is allowed to give advice on removing malware from your computer.
  
• From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by the staff I noted above.
  
• Please do not attach logs or post them in Quote/Code boxes unless requested.
  
• Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
• If you have already asked for help somewhere, please post the link to the topic you were helped.
• We try our best to reply quickly, but for any reason we do not reply in two days, reply to this topic with the word BUMP
  
• Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.

Please visit this webpage for a tutorial on downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

See the area: Using ComboFix, and when done, post the log back here.

[meghan]

thanks for replying dragonmaster jay. it says that combofix is not compatible with my OS and will not run.

[Dr Jay]

Ok. No biggie.

Please download the latest version of Kaspersky GetSystemInfo (GSI) from Kaspersky and save it to your Desktop.

Note: please close all other applications running on your system.

Double click GetSystemInfo.exe to open it. It will display an agreement. Click on I Agree to continue.

Click the Settings button.



Set the slider to Maximum.



IMPORTANT! Then, click Customize - choose Driver / Ports tab and uncheck Scan Ports.




On the General tab, make sure all of the boxes are checked.




On the Misc tab, make sure all the checkboxes are checked.

Then, click OK on the windows that you launched.



Click Create Report to run it.


It will begin scanning.

It will create a zip folder called GetSystemInfo_XXXXXXXXXXXXXX.zip on your Desktop.

It should automatically upload it to http://www.getsysteminfo.com. If it does not, then please submit it manually by going to the site and doing the upload process.

It will redirect to a page, where it will provide a sharing URL for specialists. Copy and paste the url of the GSI Parser report in your next reply.

[meghan]

here you go: http://www.getsysteminfo.com/read.php?file=04433dafe8a5ebf876ba68718303e6a2

[Dr Jay]

Please download OTM
 

• Save it to your desktop.
  
• Please double-click OTM to run it. (Note for Vista: Right-click on the file and choose Run As Administrator).
  
• Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL   C (or, after highlighting, right-click and choose Copy):
  
  

Code: [Select]

:files
C:\Users\Me\AppData\Local\rvcumwfbs

:Commands
[emptytemp]
[purity]
[Reboot]

• Return to OTM, right click in the "Paste Instructions for Items to be Moved" window (under the yellow bar) and choose Paste.
  
• Click the red Moveit! button.
  
• Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL   C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  
• Close OTM and reboot your PC.

Note: If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes. In this case, after the reboot, open Notepad (Start->All Programs->Accessories->Notepad), click File->Open, in the File Name box enter *.log and press the Enter key, navigate to the C:\_OTMoveIt\MovedFiles folder, and
open the newest .log file present, and copy/paste the contents of that document back here in your next post.


=============================

Please download Malwarebytes Anti-Malware from Malwarebytes.org.
Alternate link: BleepingComputer.com.
(Note: if you already have the program installed, just follow the directions. No need to re-download or re-install!)

Double Click mbam-setup.exe to install the application.

(Note: if you already have the program installed, open Malwarebytes from the Start Menu or Desktop shortcut, click the Update tab, and click Check for Updates, before doing the scan as instructed below!)

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Full Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If you are prompted to restart, please allow it to restart your computer. Failure to do this, will cause the infection to still be active on the computer.
• Please save the log to a location you will remember.
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• The log can also be found at C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
  
• Copy and paste the entire report in your next reply.

[meghan]

here is the OTM log:
"All processes killed
========== FILES ==========
C:\Users\Me\AppData\Local\rvcumwfbs folder moved successfully.
========== COMMANDS ==========
 
[EMPTYTEMP]
 
User: All Users
 
User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 33170 bytes
 
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
 
User: Me
->Temp folder emptied: 3124523 bytes
->Temporary Internet Files folder emptied: 526053 bytes
->Java cache emptied: 60172534 bytes
->FireFox cache emptied: 92937561 bytes
->Google Chrome cache emptied: 0 bytes
->Flash cache emptied: 11207 bytes
 
User: Public
 
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 86013 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 50333 bytes
RecycleBin emptied: 7438245 bytes
 
Total Files Cleaned = 157.00 mb
 
 
OTM by OldTimer - Version 3.1.12.0 log created on 05262010_163756

Files moved on Reboot...
C:\Users\Me\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
File move failed. C:\Windows\temp\_avast5_\Webshlock.txt scheduled to be moved on reboot.

Registry entries deleted on Reboot..."

here is the MBAM log:
"Malwarebytes' Anti-Malware 1.46
www.malwarebytes.org

Database version: 4146

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

5/26/2010 5:33:56 PM
mbam-log-2010-05-26 (17-33-56).txt

Scan type: Full scan (C:\|)
Objects scanned: 243301
Time elapsed: 39 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\whchhjtb (Rogue.AntivirusSuite.Gen) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files (x86)\Celebrity Toolbar\Celebrity_Toolbar.dll (Adware.EcoBar) -> Quarantined and deleted successfully.
C:\Program Files (x86)\Celebrity Toolbar\Family_Toolbar.dll (Adware.EcoBar) -> Quarantined and deleted successfully."

[Dr Jay]

Please run a free online scan with the ESET Online Scanner

• Tick the box next to YES, I accept the Terms of Use
  
• Click Start
  
• When asked, allow the ActiveX control to install
• Click Start
  
• Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  
• Click Scan (This scan can take several hours, so please be patient)
  
• Once the scan is completed, you may close the window
• Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  
• Copy and paste that log as a reply to this topic

[meghan]

this is all that's in the log:
"ESETSmartInstaller@High as CAB hook log:
OnlineScanner64.ocx - registred OK
OnlineScanner.ocx - registred OK"

[Dr Jay]

To manually create a new Restore Point

• Go to Control Panel and select System and Maintenance
  
• Select System
  
• On the left select Advance System Settings and accept the warning if you get one
  
• Select System Protection Tab
  
• Select Create at the bottom
  
• Type in a name i.e. Clean
• Select Create

Now we can purge the infected ones

• Go back to the System and Maintenance page
  
• Select Performance Information and Tools
  
• On the left select Open Disk Cleanup
  
• Select Files from all users and accept the warning if you get one
  
• In the drop down box select your main drive i.e. C
• For a few moments the system will make some calculations
• Select the More Options tab
  
• In the System Restore and Shadow Backups select Clean up
  
• Select Delete on the pop up
  
• Select OK
• Select Delete

You are now done

To remove all of the tools we used and the files and folders they created, please do the following:
Please download OTC.exe by OldTimer:

• Save it to your Desktop.
  
• Double click OTC.exe.
  
• Click the CleanUp! button.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

==

Please download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  
• It will close all programs when run, so make sure you have saved all your work before you begin.
  
• Click the Start
  button to begin the process. Depending on how often you clean temp
  files, execution time should be anywhere from a few seconds to a minute
  or two. Let it run uninterrupted to completion.
  
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

==

Download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

[meghan]

here you go:

 Results of screen317's Security Check version 0.99.4 
 Windows 7  (UAC is enabled)
 Internet Explorer 8 
``````````````````````````````
Antivirus/Firewall Check:
 Windows Firewall Enabled! 
 avast! Free Antivirus   
 ESET Online Scanner v3   
 PC Tools Firewall Plus 6.0 
 WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:
 Malwarebytes' Anti-Malware   
 CCleaner     
 Java(TM) 6 Update 17 
 Out of date Java installed!
 Adobe Flash Player 10.0.42.34 
Adobe Reader 9.1 MUI
Out of date Adobe Reader installed!
````````````````````````````````
Process Check: 
objlist.exe by Laurent
 PC Tools Firewall Plus FWService.exe   
 PC Tools Firewall Plus FirewallGUI.exe   
 Alwil Software Avast5 AvastSvc.exe 
 Alwil Software Avast5 AvastUI.exe 
````````````````````````````````
DNS Vulnerability Check:
 Request Timed Out (Wireless Internet connection/Disconnected Internet/Proxy?)

``````````End of Log````````````

[Dr Jay]

Please download the newest version of Adobe Acrobat Reader from Adobe.com

Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

Once old versions are gone, please install the newest version.

==

Please download the newest version of Java from Java.com.

Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment). Please uninstall/remove each of them.

Once old versions are gone, please install the newest version.

====================

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

AntiSpyware

• SpywareBlaster
  SpywareBlaster is a program that prevents spyware from installing on your computer. A tutorial on using SpywareBlaster may be found here.
  
• Spybot - Search & Destroy.
  Spybot - Search & Destroy is a spyware and adware removal program. It also has realtime protection, TeaTimer to help safeguard your computer against spyware. (The link for Spybot - Search & Destroy contains a tutorial that will help you download, install, and begin using Spybot).
  

NOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Rogue programs help
There are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:
http://www.spywarewarrior.com/rogue_anti-spyware.htm

Securing your computer

• Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft.  To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  
• hpHosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.
  

Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:

• Firefox may be downloaded from here: http://www.getfirefox.com
  
• Opera is available here: http://www.opera.com/download/
  

See this page for more info about malware and prevention.

[meghan]

downloaded them both! am i all clean?

[Dr Jay]

yes

[meghan]

thank you so much!