well guys,
SHE found the answer.
especially in windows 7, since outlook express has been d/c'd, you have to sign up for "windows live" in order to make the "send to" (via email) function work.
you can send a word file via your email if you save it to documents.
open your email program and click the attach key, and - "profit" !
microsoft, being microsoft, set it up that way (it has other options, too, if you use them) for people who don't want to venture out of a "safe" 8-) environment.
and it ONLY took two hours of phone filtering through three, 'hello, my name is ----. here at microsoft we are here to solve your problems." to demand a second
tier technician...
may all your pc problems be solvable.