I voted 'No', if it's not broke it doesn't need fixing.
I like Star Trek (apart from Deep Space Nine), but I fear if you introduce the ranking icons system I think the 'Geek-o-meter' will go through the roof. Computer Hope IS cool. People post their problems and there are very knowledgeable people, from young to old, out there to answer.
Please, Please. Don't make it geeky. Let's keep it 'Cool'