Reference number: CH000512

Errors with Microsoft Windows wbhook32.dll file.

Issue:

Errors with Microsoft Windows wbhook32.dll file.

Answers:

Below is a listing of potential issues that may be caused by wbhook32.dll and the recommended solutions to each of those issues. 

Unexpected exception error with wbhook32.dll when opening Internet Explorer
Freecell and/or Solitaire games after installing Mcafee VirusScan

When opening Microsoft Internet Explorer and/or the run Window I receive an unexpected exception error with the wbhook32.dll file.

Users who are using new P2P sharing programs such as Kazaa or eDonkey that include their own virus protection program and are also running McAfee virus protection program may encounter this error.

If you have installed Kazaa or eDonkey on your computer, you can verify this is the cause of your issue by opening the Windows Task Manager and end tasking Kazaa from the "Processes".

To resolve this issue, it is recommended users disable their Mcafee "download scan" feature. Note: If you need to determine your version of Mcafee, right-click the V shield icon in the systray and click about.

Mcafee 5.x users:

1. right-click the V shield icon in the systray.
2. Under "Quick Enable" select "Download Scan" to disable / enable the feature.

Mcafee 6.x and users:

1. right-click the V shield icon in the systray and click "Run".
2. Click the "Pick a Task" button in the bottom left of the window.
3. Click the link for "Change my VirusScan Settings".
4. Click the link for "Configure Vshield background Settings".
5. Uncheck "Download Scan" and apply the changes.

Mcafee 7.x users:

Mcafee 7 users should not be experiencing this issue.

If the above recommendation and other recommendations on this page do not resolve your issue, you may wish to consider updating your version of Kazaa or eDonkey, updating your version of Mcafee, and/or uninstalling Kazaa or eDonkey. 

Freecell and/or Solitaire games after installing McAfee VirusScan

Although no error regarding wbhook32.dll is reported, it is known that issues with Freecell and/or Solitaire may arise after a custom installation of McAfee VirusScan. This issue can be related to wbhook32.dll.

To resolve this issue, download the latest update and/or Service Pack for your version of McAfee VirusScan.

Additional information:

• The wbhook32.dll file is a dll file that is installed on the computer by Network Associates McAfee VirusScan.