Reference number: CH000568

Unable to remove a program from Windows Add/Remove programs.

Question:

Unable to remove a program from Windows Add/Remove programs.

Additional information:

Programs that have been manually removed by the user or other programs may cause Microsoft Windows Add/Remove programs to be unable to remove the program from the Add/Remove programs list. When this occurs, Microsoft Windows Add/Remove programs may generate the below error.

An error occurred while trying to remove program. Uninstallation has been canceled.

Answer:

TweakUI

1. Open TweakUI; if you do not have TweakUI installed, please see document CH000141 for information about installing this program.
2. In TweakUI click the Add/Remove tab.
3. Within the Add/Remove programs tab, select the programs you wish to remove and click the Remove button.
4. Close TweakUI when done.

Windows Registry

Note: Please be aware that modifying the registry improperly can cause issues with your computer.

1. Click Start, Run and type regedit.
2. Within the registry, open the below key.
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
   
   
3. Within the above registry key, select the program you wish to uninstall from the right side of the window.