Reference number: CH001134 Laptop computer is not charging battery.
Question:
Laptop computer is not charging battery.
Answer:
If your laptop works fine while plugged in but stops working while unplugged it's likely that either your laptop battery is bad or your laptop is not charging the battery properly. Below are steps that can be taken to help identify the cause of this issue. Leave power plugged in Make sure the computer has been charging from the power plug for at least a few hours before attempting to unplug it. Remove and reconnect battery In some situations the battery can become loose. Removing it and then put it back into the laptop. If you need assistance removing the main computer battery see document CH001128. Refresh battery Some laptop manufacturers allow for batteries to be refreshed through the CMOS. Refreshing a battery can help restore older batteries and give them more life, and in some
cases report if the battery is bad. Additional information about entering CMOS to see if this option is available for your computer can be found on document CH000192. Replace battery and/or AC adapter If the above steps have been completed, we suggest the next step be to replace the battery in the computer and/or AC adapter. In some situations it can simply be a bad battery preventing it from being charged. If your computer is still in warranty we suggest skipping to the next step. Service laptop If after following the above steps the computer is still unable to charge the battery it's likely that a component within the laptop has failed and will need to be replaced before it will be capable of charging the battery again.
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