Reference number: CH000310

Computer does not turn off.

Issue:

Computer does not turn off.

Cause:

New computers that have ACPI, have a feature that helps prevent users from improperly turning off their computer while it is running. Therefore, if the user simply presses the power button, the computer may not turn off while it is unsafe.

Solution:

1. If the computer is frozen, to turn off the computer, hold down the power button without letting go for 10 - 15 seconds.
2. If your computer is a laptop and doing the above still does not turn off the computer, unplug the computer and remove the battery.