Reference number: CH000377

Windows dial-up networking password is not saved.

Issue:

Windows dial-up networking password is not saved.

Cause:

Windows 2000 users may be experiencing this issue because of any of the below possibilities.

1. Client for Microsoft Networks not installed.

Users using Windows 95, Windows 98 or Windows ME may be experiencing this issue because of any of the below possibilities.

1. Password .pwl file corrupt
2. RNA.pwl corrupt
3. Automatic logon is enabled
4. Password caching is disabled
5. Dial-up networking is corrupt
6. File and print sharing not installed
7. Other Windows related or third-party software issue

Solution:

Windows 2000 Users

Client for Microsoft Networks not installed

Verify that the client for Microsoft Networks is installed by right-clicking on dial-up networking and clicking properties. Within properties, click the network tab and ensure that Client for Microsoft Networks is installed and selected.

Windows 95/98 or Windows ME users

Password .pwl file corrupt

If a pwl file is corrupt on the computer hard disk drive in the Windows folder it can cause issues with the dial-up networking. To resolve the issue, find all files ending with .pwl and either temporarily rename the file to a different extension such as file.ch instead of file.pwl, or delete the file.

Information about how to find files can be found on document CHFIND.

Once the files have been renamed or deleted, reboot the computer and determine if the issue has been resolved or not.

RNA.pwl corrupt

If rna.pwl is present on the computer it could be potentially causing the issue with dial-up networking. To resolve the issue, find a file named rna.pwl and temporarily rename that file to rna.ch.

Information about how to find files can be found on document CHFIND.

Once the file has been renamed, reboot the computer and determine if the issue has been resolved or not.

Automatic logon is enabled

Note: The below information contains information relating to the system registry. If you are unfamiliar with the system registry and it's potential dangers, please see our registry page before following the below information.

To disable or ensure that automatic logon is disabled, follow the below steps:

• Click Start / Run and type regedit and click ok.
• In the registry editor open the below key and delete the AutoLogon binary value.

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
\CurrentVersion\Network\Real Mode Net\

Once the above has been completed reboot the computer to determine if issue has been resolved.

Password caching is disabled

Note: The below information contains information relating to the system registry. If you are unfamiliar with the system registry and it's potential dangers, please see our registry page before following the below information.

To enable password caching follow the below steps:

• Click Start / Run and type regedit and click ok.
• In the registry editor open the below key and change the DWORD value of DisablePwdCaching to 0. If DisablePwdCaching is not present add a new DWORD with DisablePwdCaching as the DWORD name and 0 as the value.

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows
\CurrentVersion\Policies\Network

Once the above has been completed reboot the computer to determine if issue has been resolved.

Dial-up networking is corrupt

If you have followed each of the above suggestions it is possible that Dial-up networking is corrupt and it is recommended that dial-up networking be reinstalled by following the below steps:

1. Click Start / Settings / Control Panel / double-click Add/Remove programs
2. In Add/Remove programs click the Windows Setup Tab
3. In Windows Setup highlight communications and click details
4. Uncheck Dial-up networking and click ok and apply.
5. Reboot the computer.
6. Once the computer has been rebooted follow the above steps again but this time check Dial-up networking instead of un-checking it to install it.

File and print sharing not installed

If you have completed all of the above steps and continue to experience the same issue it is possible that Windows or a third-party program that has been installed on the computer is causing issues. It is recommended you reinstall Windows.