Reference number: CH001087 My program, game, or other software is closing to desktop.
Question:
My program, game, or other software is closing to desktop.
Cause:
This issues has been known to be caused by the reasons below, listed in order of most frequent occurrences.
- Programming errors in software program or game.
- Hardware driver related issues
- Other programs running in background causing problems.
- Computer doesn't meet the requirements or is running at minimum requirements of program or game.
- Computer or hardware such as video card overheating.
- Known issues with the program or game.
- Bad installation.
- Faulty hardware such as bad memory,
Answer:
Note: This document is for users who encounter a crash without any error. If you're getting an error try searching for the error message you're encountering. As seen in the above causes, this issue can be caused by a wide range of different issues, and with no specific error it can be difficult to troubleshoot. However, following the below suggestions should help identify or give you a better idea of the cause of the issue. Programming errors A long list of programming errors can cause a program to abnormally quit. Make sure the program that is encountering the errors is fully updated with all the latest patches. In addition a program or game that's been recently released may take time before all the bugs can be corrected so it may be necessary to wait a few months after the date of release if patches and below suggestions do not resolve your issue. Note: If the program was
working fine before a patch it's likely that patch contains errors and that another patch will need to be installed before the program works normally again. Hardware driver related issues Especially in the case of computer games, software drivers with problems can cause a lot of issues with programs you run on the computer. Make sure you have the latest drivers on your computer, especially in the case of your video card which drivers are often updated, at least once a month. Links to driver sites and additional help with drivers found on our drivers section. Close background programs Close all other programs running in the background such as instant messengers, media players, browser windows, etc. If the program or game
no longer crashes it's likely one of these programs running in the background is causing your issue. Verify system requirements Make sure the computer that is running the program is exceeding the system requirements. If the program requires 512MB of memory and your system only has 512MB it may be time to add some additional memory to the computer.
Additional information about adding memory to your computer, click here Check for heat related issues If your CPU, GPU, hard drive is getting too hot it can cause any number of issues with your computer and the programs running on it. Make sure you're computer is not getting too hot by installing a third-party utility to monitor your system heat. Additional information about monitoring the heat of your computer and programs capable of doing this can be found on
document CH000100. Contact developer of game or program Contact the developer of the game or program to see if they're familiar with any known issue or aware of any incompatibilities you may be encountering, and to see if any known resolution is available. A listing of contact information for hundreds of different developers can be found on our third-party support page. Bad installation In some rare situations if the installation encounters errors during the installation it can cause the program to not run properly. If you've followed the above steps attempt to re-install the program. Keep in mind that if any patches were installed they will need to be reinstalled. Faulty hardware Finally, if all above suggestions have been attempted and the developer of the program claims
that no issues are known or have been reported, it's possible you may have bad hardware in the computer. Additional information about testing for hardware failures can be found on document CH001088.
Additional information:
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