Reference number: CH000213
Verifying the CD-ROM cables are correctly connected.
Issue:Verifying the CD-ROM cables are correctly connected.
Cause:
- Moving the computer may cause the cables to become loose or
disconnected from the CD-ROM drive.
- When installing a new CD-ROM drive you may need to verify the cables are
connected properly.
- When installing another drive, the jumpers may need to be checked.
Solution:As mentioned above there are several different
causes that can cause cables to become loose on your CD-ROM drive.
Below are steps on how to check the connections on a CD-ROM drive.
Because these steps require that you open your computer and work
inside make sure you're aware of the potential ESD hazards by
reviewing our ESD page.
Opening the computer
Open your computer, if you need help opening a computer see
document CH00765. Once inside the
computer locate the CD-ROM and each of the cables connected to it.
Below is an illustration and picture of what an IDE / EIDE CD-ROM
looks looks like.
Verify connections
Your CD-ROM should have at least two cables connect to it, a
power cable and
IDE cable that should also be
connected to your motherboard
or other interface card. Disconnect the IDE cable from the back of the
CD-ROM and reconnect it, do the same on the opposite end of the cable.
Next, if your CD-ROM drive is not getting any power disconnect
the cable from the back of the drive and reconnect it.
Finally, some computers will also have a small third cable used
to interface the CD-ROM with the sound card. If the audio for
your CD audio CDs is not working properly verify that this cable
is not disconnected from the back of the CD-ROM.
Check jumpers
If you've recently installed any new disk drives such as a new hard disk
drive verify that the jumpers are properly set on the back
of the CD-ROM. Having the jumpers set improperly to master or slave
can cause the CD-ROM to not work.
Additional information:
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