Reference number: CH000293

Windows SUWIN errors.

Introduction:

This document lists the various possible SUWIN error messages that may be received when installing Windows 95, Windows 98 or Windows ME. Click on one of the below SUWIN errors that you are experiencing.

• SUWIN error after entering Windows Product Key.
• SUWIN caused a General Protection Fault in module PIDGEN.DLL @ 0001:5F2C.
• SUWIN Warning SU0167 during Windows 98 setup.
• SUWIN Error in Setupx.dll during Windows 95/98 setup.
• SUWIN Fault in Unknown when upgrading to Windows ME.
• SUWIN caused illegal instruction in module GDI.EXE at 0001:16EF
• SUWIN.EXE caused an invalid page fault in SETUPX.DLL
• Other SUWIN errors

Issue:

SUWIN caused a General Protection Fault in module PIDGEN.DLL @ 0001:5F2C or after entering Windows Product Key encounter a SUWIN error.

Cause:

A SUWIN error can occur after entering the Windows Product Key because of any of the below reasons:

1. You are attempting to install or run setup from the floppy diskette and the incorrect Product Key is being entered.
2. The computer date is entered improperly.

Solution:

You are attempting to install or run setup from the floppy diskette and the incorrect Product Key is being entered.

• Verify that the correct product key is being entered.
• If you are using an alternate product key or have misplaced your Product Key contact the computer manufacturer if your computer shipped with Windows, or contact Microsoft for a new product key.

The computer date is entered improperly

• Verify that the date is the correct date.
• You can enter and check the date by double clicking on the time on the Windows taskbar or if you are unable to enter Windows you can enter the date through MS-DOS by typing date at the DOS prompt.

Issue:

When attempting to reinstall Windows 98 you receive the error message:

SUWIN Warning SU0167, the specified directory contains a directory named desktop that you must move or rename before Setup can continue. For more information, see SETUP.TXT on Setup Disk 1 or the Windows CD-ROM.

Cause:

This issue can occur if you create files or folders on the Windows 98 desktop before you uninstall Windows 98. Then when reinstalling you will receive this error because a desktop folder already exists on the computer.

Solution:

At the MS-DOS prompt type the below commands.

cd\windows <press enter>
move desktop olddesk <press enter>

Issue:

When attempting to install Windows 95/98 you receive the below error messages.

SUWIN
An error has occurred in your application. If you choose ignore you should save your work in a new file. If you choose close, your application will terminate.

Cause:

Virtual memory has been disabled in Windows 3.1.

Solution:

To resolve this issue, enable Virtual memory by following the below steps.

1. In program manager open the Main group
2. Open Control Panel and double-click 386 Enhanced.
3. Click Virtual Memory and click change.
4. In the Type box click Permanent or Temporary and then click ok.

Issue:

When upgrading to Windows ME you receive the below error.

SUWIN This program has caused an illegal operation and will be shut down. SUWIN caused an invalid page fault in module Unknown at 0000:XXXX XXXX.

Cause:

This issue can occur when Microsoft SQL Server 7.0 is installed on the computer.

Solution:

Uninstall SQL Server 7.0 before upgrading to Windows ME.

Issue:

SUWIN caused illegal instruction in module GDI.EXE at 0001:16EF

Cause:

This issue occurs on Workgroup Add-On for MS-DOS systems configured to use the basic network redirector.

Solution:

Run setup after starting Workgroup Add-On for MS-DOS using the full redirector.

To start Workgroup Add-On for MS-DOS with the full redirector, type:

net stop <press enter>

Once the above has been typed log off the computer and type:

net start full <press enter>

Once the above has been typed, log back onto the computer.

Issue:

SUWIN.EXE caused an invalid page fault in SETUPX.DLL

Cause:

Computer has Creative Labs SBLive! and the Emu10k1.vxd has not been loaded.

Solution:

Locate the file Emu10k1.vxd and rename it to Emu10k1.ch.

Issues:

Other SUWIN errors

Causes:

SUWIN issues can occur because of any of the below reasons.

1. Incorrect BIOS settings or system is overclocked.
2. Computer date is set improperly.
3. Incorrectly configured Windows.
4. Memory management software is incorrectly configured.
5. Computer has a GSI BIOS.
6. Double Buffering is required for your hard disk, but is not enabled.
7. Cirrus Logic video card driver installed that is incompatible with Windows setup program.
8. There is an antivirus enabled in your computer's CMOS settings.
9. More than 1200 True Type fonts installed on the computer.
10. Computer using mismatched memory.
11. Faulty hardware / motherboard.

Solutions:

Before following any of the below solutions, if you are receiving a SUxxxx error message, please review document CH000372.

Incorrect BIOS settings or system is overclocked

Ensure that all the correct settings are set in BIOS/CMOS. SUWIN errors can occur if the CPU, RAM, Cache, Hard Drive (Bus Mastering) or other hardware devices are setup improperly.

Consider trying the below recommendations.

• If you have overclocked the computer set the overclocked device to its proper setting
• Disable Cache
• Disable UltraDMA
• If available, you may want to consider restoring the default values if an available option.

Additional information about CMOS and entering CMOS can be found on our CMOS page. 

Computer date is set improperly

Ensure that the date is properly set on the computer.

Incorrectly configured Windows setting

If you are running the Windows setup from within Windows, exit from Windows or use a bootable floppy diskette and run setup for Windows from a MS-DOS prompt.

Additional information about creating a bootable diskette can be found on our boot disk page.

Memory management software is incorrectly configured

If memory management software is installed on the computer verify that it is configured properly by referring and/or temporarily disabling the software.

Computer has a GSI BIOS

If the computer has a GSI BIOS, contact the computer or motherboard manufacturer for additional support on resolving this issue.

Double Buffering is required for your hard disk, but is not enabled

If the hard disk drive requires double buffering ensure that it is enabled. 

Cirrus Logic video card driver installed that is incompatible with Windows setup program

Run setup from MS-DOS instead of through Windows.

There is an antivirus enabled in your computer's CMOS settings

Some computers may have a feature within the CMOS which allows the computer to scan and help prevent computer viruses from infecting the computer. Ensure that if this option is present within the CMOS that it is disabled.

If this allows setup to complete, this feature can be enabled after the installation of Windows.

Additional information about CMOS and entering CMOS can be found on our CMOS page. 

More than 1200 True Type fonts installed on the computer

If you are upgrading windows from a previous operating system and more than 1200 True Type fonts are installed on the computer, you may experience a SUWIN error. If more than 1200 True Type fonts are present on the computer, try deleting or moving the fonts and then run setup again.

Computer using mismatched RAM

If the computer is using mismatched memory for example: EDO, non-EDO, or different RAM speeds it is possible that the mismatch may be causing your issue. Consider removing the added memory from the computer if the system has enough memory for the operating system being installed.

Faulty hardware / motherboard

If all of the above recommendations do not apply or have been attempted and you continue to experience the same issue, contact the computer manufacturer for additional support or to have the computer serviced for bad hardware.

If the computer is a custom built computer, consider replacing or removing peripherals within the computer that may not be required as they may be defective. For example, remove Network Card, Sound Card, Modem, or other PCI / ISA card. If the computer has an on-board video or sound card, disable that device in CMOS (if available).