Reference number: CH000253
Mouse acting erratically and/or is not moving properly.
Issue:Mouse acting erratically and/or is not moving properly.
Cause:
This issue can occur because of one of the below possibilities.
These may vary depending upon the type of mouse you have connected to
the computer.
- Mouse is not clean.
- Optical portion of mouse is
blocked.
- Moisture or other material on
finger.
Solution:Mouse is not clean
Users who have an optical mechanical
mouse (most common mouse for desktop computers) are likely
experiencing erratic behavior because the mouse is not clean or is
dirty.
Information on how to clean the mouse can be found on our cleaning
page.
Optical portion of
mouse is blocked
Users who have an optical mouse are
likely experiencing erratic behavior because a portion of the
optical eye is blocked. Most commonly this is caused by a hair.
Moisture or other
material on finger
Users who are using a touchpad may experience
erratic behavior because of moisture or other material on the finger
such as lotion.
Mouse has been cleaned and still
has problems
If you've cleaned the mouse and continue to encounter issues and
this mouse has worked in the past fine unfortunately your mouse is
likely defective. One additional test that can be done to help
determine if this is the case or not is to connect the mouse to
another computer. Otherwise we suggest replacing the mouse.
|
